Privacy Policy for Shine Property Services
Effective Date: October 6, 2025
Website: https://shinepropertyservices.ca
Company: Shine Property Services (“we,” “our,” “us”)
At Shine Property Services, we are committed to protecting your personal information and privacy.
This Privacy Policy describes how we collect, use, disclose, and safeguard information through our website, forms, calls, and text (SMS) communications — in compliance with Canada’s Anti-Spam Legislation (CASL) and the Personal Information Protection and Electronic Documents Act (PIPEDA).
If you have any questions about this Privacy Policy or our data practices, please contact us at info@shinepropertyservices.ca
1. Consent
By using our website, submitting a form, or providing your contact information (including your phone number), you consent to our collection and use of your information in accordance with this Privacy Policy.
You may withdraw your consent at any time by contacting us or using the opt-out options provided in our communications.
2. Information We Collect
We may collect the following types of personal information:
Name, email address, and phone number
Address, company name, and service details
Information you provide through contact forms, emails, phone calls, or SMS messages
Browser, device, and analytics data collected through cookies and similar technologies
We only collect information that is necessary for the purposes outlined below.
3. How We Use Your Information
Your information is used to:
Provide, schedule, and manage our cleaning and property services
Communicate with you about quotes, bookings, and job updates
Send appointment confirmations, reminders, or service notifications
Send occasional promotional offers or updates (with your consent)
Improve our website, customer experience, and marketing performance
Maintain records, ensure service quality, and meet legal obligations
We will never sell or rent your personal information to any third party.
4. Text Messaging (A2P / CASL-Compliant Messaging)
By providing your phone number to Shine Property Services, you expressly consent to receive text messages (SMS or MMS) related to:
Service reminders, quotes, job updates, and scheduling
Occasional promotional messages about our services (only if you’ve opted in).
Message Frequency: Varies by engagement.
Message and Data Rates: Standard carrier rates may apply.
You may withdraw consent or opt out of receiving text messages at any time by replying STOP to any SMS message.
For assistance, reply HELP or contact us at info@shinepropertyservices.ca
Your mobile information will be kept confidential and will not be shared, sold, rented, or disclosed to third parties for marketing purposes.
Providing consent to receive text messages is not required to obtain a quote or service.
5. Cookies and Analytics
Our website may use cookies and analytics tools to understand how visitors use our site, personalize user experience, and improve our services.
You can disable cookies through your browser settings at any time.
6. Disclosure of Information
We may share information only with trusted service providers who help us operate our website, payment processing, or communication systems.
These providers are contractually obligated to keep your data secure and use it only for the services we request.
We may also disclose information if required by law.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by Canadian law.
When information is no longer needed, it will be securely deleted or anonymized.
8. Security
We implement appropriate technical and organizational safeguards to protect your data against loss, theft, unauthorized access, or misuse.
While no system is 100% secure, we take reasonable steps to ensure your information remains protected.
9. Your Rights (PIPEDA)
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
Access your personal information we hold;
Request corrections to inaccurate information;
Withdraw your consent for certain uses;
Request information about how your data has been used or disclosed.
To exercise these rights, contact info@shinepropertyservices.ca
We will respond within 30 days as required by Canadian law.
10. Children’s Privacy
We do not knowingly collect personal information from anyone under 13 years old.
If you believe your child has provided us with personal data, please contact us immediately and we will remove it.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect new practices or legal requirements.
When updates occur, the new effective date will be posted above.
Your continued use of our website or services after changes indicates acceptance of the updated policy.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy or your data, please contact:
Shine Property Services